Thank you for your understanding. Please return the machine in its original package and we will promptly refund your purchase price. Avoid the No: Make sure your company has a clear refund policy that is easy to access on your website, and if you have one, in your store. Since the balance due was $75.00, your payment of $100.00 resulted in a credit of $25.00. Welcome, you've arrived at an RP Emery & Associates Free Legal Document Page. Letter - RESPONSE TO REQUEST FOR REFUND. Your business needs a firm Return and Refund Policy, the means to enforce the policy, and effective strategies when communicating declined refunds … No matter how great your product is, you'll occasionally have to process a return or refund. Offer them a replacement, but do it fast. If you purchased content that isn’t working, first check the Xbox status for any outages. When a customer contacts you wanting a refund for a purchase, it can be an awkward experience.. From your letter I understand that you would like a refund rather that a different model. Submitting a request does not guarantee a refund. Having a customer service email template will make it much easier, especially since you may not have to customize this one very much: Of course, you may need to include other information, like return codes or shipping details. This becomes especially true if you cannot issue a refund due to the condition of the returned item or your business policy on returns & refunds.. Interest has been added to your one‐time refund. Most purchases are not eligible for a refund after 14 days. Business letters tend to be more formal and are often sent to people we don’t know. If you are a dissatisfied customer who would like a refund for faulty merchandise, incorrect content delivery or damaged goods, writing a letter of complaint could help resolve the situation. Kindly make this refund promptly so that we can also do the same with our customers. The refund letter sample above is simple, but includes the four essential elements of an effective refund request. The authority will then verify the customer’s claim and then process the refund procedure as per the customers eligibility. The reference number for the delivery is RLG/FRB01/02/2019, kindly find other supporting documents for this transaction attached below. Refunds or Reimbursement: Was your service unsatisfactory? Your refund was calculated based on your past 12‐months of natural gas usage as a Minnesota Energy Resources customer and will differ from customer to customer. Writing well, just like speaking well is a valuable communication skill especially when it comes to business matters. This way, if your customers need to ask for a refund, they are more likely to make their requests within the parameters of what your company allows. Thank you for your attention to this matter, and I look forward to receiving the full refund. A refund is a good way to make the customer satisfied. It is too late to make a replacement and we wish that you honor our refund request urgently. For subscriptions, go to Request a subscription refund. Enclosed is a letter from my physician, DR. NAME, as well as a copy of the hospital records. We apologize for any inconvenience this refund may have caused you. We appreciate being able to serve you and hope that you will find other Doe fitness products to your liking. I’ve used this email script to request refunds from a variety of businesses. We will apply this credit to future purchases, or you can receive a refund by calling 555-5555. If you have any questions or need further information, I can be reached at 555-123-4567 or at [email protected] Sincerely, Requester’s Signature Thank you for the payment we recently received on your account. 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